Refund & Return Policy
By ordering from Getzeneara, you agree to these return and refund terms.
A. 30-Day Return Policy
You can return items within 30 days of receiving them. Items must be unused, in original condition, with tags and original packaging.
B. Return Process
- Email Support@getzeneara.shop to start a return.
- We'll send return instructions and a shipping label if needed.
- Don't send returns without approval.
C. Damaged or Incorrect Products
Check your order when it arrives. If it's damaged, defective, or wrong, email Support@getzeneara.shop right away.
Exchange delivery times vary by location.
D. Exchanges
We exchange damaged, defective, incorrect, or wrong-size items. Email Support@getzeneara.shop to request an exchange.
E. Restocking Fee
No restocking fees.
F. Refunds
- We'll notify you after checking your return.
- If approved, we refund to your original payment method. Allow 5–7 business days for it to appear.
- Maximum processing time is 7 business days.
G. No Refund for Unused Discounts
Apply discounts at checkout. We don't refund unused discounts or adjust prices after purchase.
If you have questions, email Support@getzeneara.shop.
Contact Us
Business Name: Getzeneara
Business Mail: Support@getzeneara.shop
Business Contact: +46851736503
Business Days: Monday – Friday
Business Hours: 9:00 AM – 5:00 PM (CET)
Business Address: Upplandsgatan 47, 113 28 Stockholm, Sweden
Chat Support: 24/7