Frequently Asked Questions

Here are answers to common questions. If you need help, email us.

How long will my order take to arrive?

Delivery times:

• Processing: 1–2 business days
• Shipping: 6–8 business days
• Total: 7–10 business days

See our Shipping Policy for details.

What are your shipping rates?

100 kr for Sweden, 10 £ for the UK (flat rate per order). See our Shipping Policy for more info.

Where is Getzeneara based?

We're based in Sweden and ship to Sweden and the UK.

What happens if my product arrives damaged or defective?

We'll replace it for free. Contact us within 30 days. See our Refund & Return Policy for details.

Can I cancel an order after placing it?

Yes, within 24 hours. Email us as soon as possible.

What is your return policy?

You can return items within 30 days. See our Refund & Return Policy page for details.

How quickly will I receive my refund?

After we check your return, we process the refund. It takes up to 7 business days to appear on your payment method. See our Refund & Return Policy for details.

Do your products come with a warranty?

Yes, 30-day warranty on all purchases. See our Refund & Return Policy for more info.

How do I contact customer support?

Email Support@getzeneara.shop or use our Contact Us page.

Do you ship internationally?

We ship to Sweden and the UK.

Do you have a physical store?

No, we're online only.

Can I place a bulk order?

Yes. Email us and we'll help you.

How do I exchange a product?

See our Refund & Return Policy or email us.

How can I track my order?

We'll email you a tracking number when we ship. Use our Track Your Order page to follow your package.

Contact Us

Store: Getzeneara
Address: Upplandsgatan 47, 113 28 Stockholm, Sweden
Email: Support@getzeneara.shop
Phone: +46851736503
Hours: Monday–Friday, 9:00 AM – 5:00 PM (CET)
Response Time: Within 1–2 business days.